1 OUR CONTRACT WITH YOU
1.1 These are the terms and conditions (the “Terms”) on which we, Esmie Ltd (company number 6924098) whose registered office is at Unit 4E2 & 4F, Rudgwick Brickworks, Lynwick Street, Rudgwick, West Sussex, RH12 3UW. (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on Our website at www.esmie.co.uk (the “Site”) to you or listed in our trade catalogue sent via email, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website.
1.2 We may ask you to prove the existence of your business and the sales methods that you use in order for Us to establish that you are a retailer. This may include, amongst other things, your providing to Us the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which you operate your own e-commerce enabled web store.
1.3 You confirm that you have authority to bind any business or company on whose behalf you use Our Site to order and purchase Products.
1.4 These Terms will apply to any contract between Us for the sale of Products to you and replace and supersedes any previous terms and conditions. We reserve the right to revise these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1.5 We intend to rely on these Terms and any documents expressly referred to in them in relation to the contract between Us. While We accept responsibility for statements and representation made by Our duly authorised employees, please ensure that you ask for any variations from these Terms to be confirmed to you in writing to avoid any confusion between us. If you think that there is a mistake or require any changes to be made to these Terms, please contact Us to discuss this as soon as possible.
1.6 Please read these Terms carefully and make sure that you understand them and check that the details on your order for the Products and in these Terms are complete and accurate, before you confirm you place an order for Products with Use by making payment to Us in accordance with these Terms. You are responsible for all information provided to Us in relation to the products ordered and We shall not be responsible for any errors or missing information in the details that We receive from you.
1.7 We shall confirm your eligibility as a retailer of Our Products in writing and these Terms shall apply in respect of any orders for Products that you place with Us. If you do not meet Our eligibility requirements as a retailer Our terms and conditions of supply in respect of consumers shall apply to any orders for Products that you place with Us.
1.8 We may at Our sole discretion apply a discount on very large Orders made by you which We shall notify to you in writing at the relevant time.
2 ORDERING PRODUCTS
2.1 Your order for Products is made when you submit your order online through our wholesale website or by email at email@example.com, confirmation in respect of the each Product that you wish to order from Us, including the following details: (1) the product category (2) the choice of design; (3) the size; (4) any customisations required to be made; (5) the shipping destination; and (6) the date by which the Products is are required (the “Order”). By submitting your Order, this does not mean that We have accepted it. Our acceptance of the Order will take place as described in clause 2.5.
2.2 Our Minimum value order is £150, and we require MOQ (minimum order quantities) on each line of product. We reserve the right to introduce an MOQ without notice or alter our MOQ’s and Minimum order value although We will endeavour to give notice of any proposed changes in this respect.
2.3 If We are unable to supply you with any Product(s) ordered or if We are unable to comply with the time scale set out in your Order, We will inform you of this by email as soon as is reasonably practicable upon becoming aware of any such issues, and We will not process the Order unless and until you confirm to Us by email that you wish Us to proceed and the details of any changes required to be made to your Order. If We are able to, We will offer you the nearest alternative or if you would prefer, We will refund you the full amount that you have paid in respect of the relevant Products as soon as is reasonably practicable, where you have already paid for the Products.
2.4 Once your Order is received by Us, it will be added to Our workflow system list for the next available day and scheduled for crafting. We will email you with confirmation of your Order and request that you confirm the details to Us in writing.
2.5 Once you have confirmed that the Order details that We have are correct, We will provide you with an estimated dispatch and delivery date. Please note that any dispatch and/or delivery date provided are estimates only and the time of delivery is not of the essence.
2.6 We endeavour to meet the following delivery time estimates for completion of the entirety of your Order, but at busy times and depending upon the required, deliveries may take longer:
2.6.1 up to 250 Products, around 2-3 weeks from the date of your Order;
2.6.2 up to 500 Products, around 3-4 weeks from the date of your Order;
2.6.3 up to 1000 Products, around 4-6 weeks from the date of your Order;
2.7 We will send you an electronic copy pro-forma invoice (the “Invoice”). The Invoice will confirm the details of your Order, an order number and the amount payable by you in respect of your Order, together with any delivery or other charges applicable to your Order in accordance with clause 3.3 and/or clause 4. Please check the details set out in the Invoice as We shall not be responsible for any errors or missing information once the Order is confirmed by you. Please quote the Order number in all subsequent correspondence with Us relating to the Order. The Invoice will also confirm the options available to you for making payment in respect of your Order.
2.8 We will endeavour to confirm your Order and issue the Invoice within 24 hours of receipt by Us of an Order, or less if the Order is received within normal working hours in the United Kingdom (the “UK”). However, please allow up to 48 hours for Us to check and process your Order, and up to 72 hours where an Order is placed over a weekend or public holiday.
2.9 Subject to clause 2.10 , once you receive the Invoice, We must receive payment in accordance with clause 10 should be made to Us promptly and in any event within 7 calendar days of your receipt of the Invoice in full for both the price of the Products ordered and any delivery or other applicable charges (if any). Once your Invoice is paid, then your Products will be scheduled for crafting and will be hand-crafted by our bindery. The contract between Us will only be formed and these Terms will be deemed accepted by you once cleared payment from you is received by Us in respect of your Order including any delivery or other applicable charges.
2.10 At Our sole discretion, We may agree to provide credit to you in respect of any Products that you order from Us. In such circumstances, the provisions of clause 10 shall apply in respect of such Products.
2.11 Please tick the relevant checkbox when prompted to do so to confirm you accept these Terms and Our delivery and return and cancellation policies. If you refuse to accept these Terms and Our delivery and return and cancellation policies, you will not be able to order any Products from us.
2.12 If any of these Terms conflict with any term of the Order, the Order will take priority.
2.13 You may make a change to the Order for Products insofar as they are not specially made to order at any time before We dispatch the Products by contacting Us. Where this means a change in the total price of the Products, We will notify you of the amended price in writing. You may be able to cancel the Order strictly in accordance with clause 11 in these circumstances.
2.14 We reserve the right to refuse or decline any Order at Our sole discretion.
3 OUR PRODUCTS
3.1 Our Site is solely for the promotion of Our Products and the images of the Products on Our Site are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. The Products that you receive from Us may vary slightly from those images.
3.2 Although We have made every effort to be as accurate as possible, because Our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on Our Site have a 2% tolerance. In addition, you should note that We cannot guarantee a uniformed appearance to each Product as they are handmade from natural and hand printed materials and slight variations may occur. These variations include (but are not limited to), colour variations in the papers (they are hand printed), texture variations in the bookcloth, slight coloure variations in the book block paper.
3.3 Once an Order for Products and payment in respect of it is received, the Order details will be added to the workflow system list for the next available day and the Products ordered will usually be crafted within 10-30 calendar days of Our receipt of payment from you for your Order, depending upon the options and volumes chosen by you. We generally recommend that you allow at least 30 calendar days for complete fulfilment and crafting of the Products from the date We receive payment from you in respect of your Order, but We will confirm an estimated dispatch and delivery date in email sending the Invoice. Please note however that any dispatch and/or delivery estimate given are estimates only and the time of delivery is not of the essence. We will notify you by email at the time of sending the Invoice of any customisations requested by you that may take a considerable amount of time to fulfil. Once your Order is completed, it will go through Our quality control procedure and will then be packaged and weighed, and the dimensions of the package of Products taken so that We can calculate the shipping cost and confirm this to you in the Invoice unless you have notified Us in writing that you will organise your own collection and shipping of the Products. If you are not satisfied with the amount of the shipping charges that We confirm to you, We can reissue the Invoice without any shipping charges and you may then make your own arrangements for collection and shipping of your Order.
4 DELIVERY OF PRODUCTS
4.1 We will deliver the Product(s) ordered by you together with a hard copy of the Invoice, to the address which you give for delivery when you make your Order. If any of the details you have given to Us in your delivery address are incorrect, We are not liable for any items which have not been or are not received.
4.2 Each delivery of Products will be accompanied by a delivery note which shows the date of the Order, all relevant Order numbers, the type and quantity of the Products (including the Product code number where applicable), and if the Order is being delivered in instalments, the outstanding balance of Products remaining to be delivered.
4.3 Please note that time scales for delivery and delivery charges will vary depending on the availability of the Products and your address. Our Products are delivered worldwide, but Our workshops are based solely in the UK. Please allow extra time for deliveries to be made outside the UK.
4.4 Once an Order has been shipped, you will receive an email from Us notifying you of the dispatch of the Product(s) (the “Dispatch Notification Email”). All Products are shipped using a fully traceable carrier and you will be provided the relevant shipping and tracking details in Our Dispatch Notification Email to enable you to track the Products being shipped.
4.5 Deliveries within the UK are shipped using DPD/DHL couriers and generally arrive at their destination on the next working day following Our issuing of the Dispatch Notification Email.
4.6 International orders are sent using DPD/DHL. We will supply a quote for shipping once the goods have been packed.
4.7 The courier will call you on the contact number (if any) that you provided when placing your Order if they have any issues with making delivery of any Product. A signature is required in order to make and take delivery of the Products.
4.8 All deliveries are scheduled for weekday delivery unless requested otherwise by you when placing your Order. Please speak to Our customer services team if you require a quote for a Saturday delivery.
4.9 If no one is available at your address (or at any alternative address notified by you when placing the Order) to take delivery of the Product(s) the courier will leave you a note at the address set out in the Order to confirm that they have attempted to deliver the Product(s) and requesting that you contact them to rearrange delivery.
4.10 Occasionally Our delivery to you may be affected by an Event Outside Our Control (as defined in clause 12.214.2). If We are unable to meet the estimated delivery date because of an Event Outside Our Control, We will contact you with a revised estimated delivery date.
4.11 Delivery of an Order shall be completed when We deliver the Product(s) to the address (or at any alternative address) that you gave Us in your Order.
4.12 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
4.13. The Product(s) will be your responsibility and owned by you from the point at which We or the courier first attempt delivery, whether you (or any nominated alternative) take delivery or not.
4.14 Where any Product is to be delivered internationally you will be responsible for any and all tax, duties and/or any other amounts payable in respect of the shipping of the Product(s) into the relevant country.
5 SELLER’S GUARANTEE OF PRODUCTS
5.We offer a manufacturers guarantee of 12 months, We guarantee the craftsmanship of Our Products for a period of 12 months from the date of its manufacture (the “Craftsmanship Guarantee”) (including stitching becoming undone due to a craftsmanship error, a case coming away from a book block). In such circumstances, you may return the Product to Us and We will repair or replace the Product as We see fit.
5.2 The Craftsmanship Guarantee does not apply in the circumstances described in clause
5.2.1 fair wear and tear;
5.2.2 wilful damage, neglect, abnormal storage, accident, negligence by you or by any third party;
5.2.3 any alteration or repair by you or by a third party; and
5.2.4 any specification/personalisation provided by you.
5.3 The Craftsmanship Guarantee is in addition to your legal rights in relation to the Product that is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
5.4 Where a Product is returned to Us from the UK mainland as a result of a craftsmanship failure in accordance with clause 5.1, if you notify Us before returning the Product in reliance on the Craftsmanship Guarantee, where any return postage fees are incurred by you for Products covered by the Craftsmanship Guarantee, We will reimburse you for such fees following your provision of proof of your incurrence of those fees to Us.
6 GOODWILL GUARANTEE AND REPAIR OF PRODUCTS
6.1 As a gesture of goodwill, once a Product has been delivered to you, if you require any adjustments to be made to it, We will wherever possible but at Our sole discretion, carry out such adjustments free of charge. If We determine that a charge will be applicable to any such adjustments, We will notify you by email before carrying out any work or adjustment in respect of the Product. Any charges payable shall be such amount as We shall determine at our sole discretion is appropriate and shall be payable in accordance with clause 8 and before any work is undertaken by Us.
6.2 If you are not entirely satisfied with a Product for any reason, you may return it to Us at your own cost within 7 calendar days of receipt. We will refund you the price you paid for the Product once We have received the Product back in a sale-able condition.
6.3 Following your receipt of the Products, you will have a period of 72 hours to check for any defects, faults or errors in respect of the Products delivered and to notify Us that you will be returning any Products to Us and the reason for any such returns.
6.4 If you fail to notify Us within the 72 hour period referred to in clause 6.3 that you intend to return any Products to Us, We are under no obligation to accept the return of any such Products from you, but where We do accept their return We do so at Our sole discretion and on such terms as We shall specify to you in writing..
6.5 If you return any Product to Us, for any reason other than misdescription or fault, where We agree to accept the return of the Product, We may deduct an amount that We consider at Our sole discretion is appropriate from the amount of the refund payable to you. We will notify you of the amount of any deduction that will make and the amount of the refund that We will pay to you, before making any such payment. Any refund payable to you shall be made in accordance with clause 9.810.7.
7 RISK AND TITLE
7.1 Risk and responsibility for the Products shall pass to you from the point at which We or the courier first attempt delivery, whether or not you (or any nominated alternative) take delivery or not.
7.2 Title to the Products shall not pass to you until We have received payment in full (in cash or cleared funds) for:
7.2.1 all the Products in respect of the delivery ; and
7.2.2 any applicable delivery or other charges.
7.3 Until title to the Products has passed to you, you shall:
7.3.1 hold the Products on a fiduciary basis as Our bailee;
7.3.2 store the Products separately from all other goods held by you so that they remain readily identifiable as Our property;
7.3.3 not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
7.3.4 maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery (or attempted delivery);
7.3.5 notify Us immediately if it becomes subject to any of the events listed in clause 8.2; and
7.3.6 give Us such information relating to the Products as We may require from time to time,but you may resell or use the Products in the ordinary course of business.
7.4 If, before title to the Products pass to you, you become subject to any of the events listed in clause 8.2, or if We reasonably believe that any such event is about to happen and notify you accordingly, then, provided that the Products have not been resold and without limiting any other right or remedy that We may have (including those rights set out in clause 8.1), We may at any time require you to deliver up any Products that you hold and, if you fail to do so promptly, enter any of your premises or of any third party where the Products are stored in order to recover them.
8 INSOLVENCY OR INCAPACITY
8.1 If you become subject to any of the events listed in clause 8.2 , or We reasonably believe that you are about to become subject to any of them and We notify you accordingly, then, without limiting any other right or remedy available to Us, We may cancel or suspend all further deliveries under these Terms or under any other contract between you and Us without incurring any liability to you, and all outstanding sums in respect of Products delivered to you shall become immediately due and payable.
8.2 For the purposes of clause 8.1 , the relevant events are:
8.2.1 you suspend, or threaten to suspend, payment of your debts, or you being unable to pay your debts as they fall due or you admit inability to pay your debts, or (being a company) you are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) you are deemed either unable to pay your debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) you have any partner to whom any of the foregoing apply;
8.2.2 you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or make a proposal for or enter into any compromise or arrangement with any of your creditors;
8.2.3 (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up, other than for the sole purpose of a scheme for your solvent amalgamation with one or more other companies or your solvent reconstruction;
8.2.4 (being an individual) you are the subject of a bankruptcy petition or order;
8.2.5 any of your creditors or encumbrances attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 days;
8.2.6 (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you;
8.2.7 (being a company) a floating charge holder over your assets has become entitled to appoint or has appointed an administrative receiver;
8.2.8 a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets; any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to any of the events mentioned in clause 8.2.1 to clause 8.2.8 (inclusive);
8.2.10 you suspend, threaten to suspend, cease or threaten to cease to carry on all or substantially the whole of your business;
8.2.11 your financial position deteriorates to such an extent that in Our opinion your capability to adequately fulfil your obligations under these Terms has been placed in jeopardy; and
8.2.12 (being an individual) you die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing your own affairs or become a patient under any mental health legislation.
8.3 Termination of these Terms and any contract between us , however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of these Terms and any contract between us shall continue in full force and effect.
9 RETURN OF PRODUCTS
9.1 When returning a Product, please ensure that it is in a securely wrapped parcel with suitable packaging to ensure that the Product does not get damaged in transit whilst being returned. All strapping should be tucked neatly inside the Product and not twisted. You should include written details with the Product being returned that clearly shows your order number, name and address, the reason for the return of the Product
9.2 Should a Product be received which is not suitably packed for transit We reserve the right to refuse a refund or repair on the grounds that insufficient care has been taken to return the Product to us. If you have returned the Product for a refund, We may decide against this if we are unable to repair and resell. If you have returned the item for repair, We will attempt to complete all repairs as expected, but We may charge for repairs caused by damage in transit (in addition to any charges we have quoted to your for repair, if that is what you have returned the item to us for). We will contact you if that is the case and gain your agreement to full payment before we commence the work.
9.3 When returning the Product, always ensure that you obtain a receipt or proof of posting from the relevant delivery agent so that if the Product does not arrive with Us, you can prove that it was actually posted back to Us and when.
9.5 Products can be returned to Our Warehouse and Offices at the following address:
Esmie Ltd, Building 4E2 & 4F, Rudgwick Brickworks, Lynwick Street, Rudgwick, West Sussex, RH12 3UW.
9.6 Once the Product is received by Us, We will confirm this to you via email within 48 hours of Our receipt and the actions that We will take. If you have any queries regarding the Product returned, please do not hesitate to contact Us and We will endeavour to assist you.
9.7 Exchanges and repairs are usually processed within 10-14 calendar days of Our receipt of the returned Product. Most refunds are processed within just a few days of Our receipt of the returned Product, but please allow up to 21 calendar days from the date of Our receipt of the returned Product.
9.8 Once you decide to return a Product to Us for whatever reason, the item is your responsibility until it reaches Us and you must not use it and must take reasonable care of it while it remains in your possession. The Product must be returned to Us in a saleable condition as received by you, intact and undamaged as soon as is reasonably possible but in any event within 14 calendar days of your receipt of delivery.
9.9 For your own protection, We recommend that you send the Product back to Us using a delivery service that insures you for the value of the Product as We cannot be held responsible for any items damaged or lost in the post.
10 PRICE AND PAYMENT
10.1 The price of the Products will be as quoted in our trade catalogue. Our prices may change from time to time, but price changes will not affect any Order(s) that We have confirmed with you.
10.2 These prices exclude VAT (where applicable) at the current rates. However, if the rate of VAT changes between the date of the Order and the date of your payment of the Invoice, We will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.
10.3 The prices for the Products exclude any delivery costs (if applicable), which will be added to the total amount due. Our delivery charges are as set out in these Terms and will be confirmed in the Invoice issued to you.
10.4 It is always possible that, despite Our best efforts, some of the Products or delivery costs We sell may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that, where the Products’ correct price or the delivery cost is less than Our stated price, We will charge the lower amount when dispatching the Products to you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Products or send them to you at the incorrect (lower) price. If the Product’s correct price or the delivery cost is higher than the price stated in Our Site or in these Terms, We will contact you as soon as possible to tell you about the error and We will give you the option of continuing to purchase the Products at the correct price or amending your delivery specification (where the mispricing relates to delivery charges), or cancelling your Order. We will not process your Order until We have your instructions. If We are unable to contact you using the contact details you provided during the order process, We will treat the Order as cancelled and notify you in writing. We will refund you the full amount paid by you as soon as is reasonable if you have already made a payment to Us.
10.5 You may pay for Products using the following methods:
10.5.1 a telegraphic transfer direct to Our bank account (details of which are available on request).
10.5.2 A cheque made payable to Esmie LTD
10.6 Subject to clause 2.11, Payment for the Products and all applicable delivery charges is required to be made before your Order is accepted dispatched by Us and in advance of Our starting to manufacture the Product(s).
10.7 Any charges or fees payable to any financial institution or bank for processing payment in respect of your Order are your responsibility and must be paid by you. Any refund payable by Us to you will not include an amount in respect of any such charges or fees.
10.8 Where any credit is provided to you by Us pursuant to clause 2.11 , you shall pay the Invoice in full and in cleared funds in accordance with the terms of credit set out on the Invoice or as otherwise agreed between us in writing and the provisions of this clause 10 in respect of payment generally.
10.9 Time of payment shall be of the essence in respect of any payments to be made by you to Us pursuant to these Terms.
10.10 If you fail to make payment due to Us on the due date for payment (the “ Due Date”), then you shall pay interest on the overdue amount at the rate of 4% per annum above the base rate of HSBC from time to time. Such interest will accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement. You shall be required to pay the interest together with the overdue amount.
10.11 You shall pay all amounts due under these Terms and any contract with Us in full and without any deduction or withholding except as required by law and you shall not be entitled to assert any credit, set-off or counterclaim against Us in order to justify withholding payment of any such amount in whole or in part. We may at any time, without limiting any other rights or remedies We may have, set off any amount owing to Us by you against any amount payable by Us to you.
11 YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
11.1 The Consumer Protection (Distance Selling) Regulations 2000 will apply to these Terms. These regulations entitle consumers to cancel an Order during the period set out in clause 11.4 below, and receive a refund.
11.2 If you want to cancel an order it is recommended that you contact Our customer services team to establish if the order has been completed. If not, then We may be able to cancel your Order at Our sole discretion. If the products have been made, then unfortunately We will not be able to cancel your Order.
11.3 To cancel an Order or part of it, please email Us at firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records. We will endeavour to confirm cancellation of your Order within 24 hours of receipt by Us of your cancellation notice. However, please allow up to 48 hours for Us to check and process the cancellation, and up to 72 hours where cancellation of an Order or part of it is placed over a weekend or public holiday
11.4 All Our Products are hand-made to order. Once you place an Order and confirm the details in writing for any Products and make payment in respect of it, We will take that as your confirmation to Us to commence making your Product. Once your payment has cleared we will schedule the making of your order – if your request to cancel the order is received before production has commenced we will issue a refund – however if production has commenced we will be unable to refund your payment.
If We agree to cancel your Order or part of it, you will receive a full refund of the price you paid for the Products and any applicable delivery charges paid. We will process the refund due to you as soon as is reasonably practicable and, in any case, within 30 calendar days of the day on which you gave Us notice of cancellation as described in clause 11.4. If you returned the Products to Us because they were faulty or mis-described, please see clause 11.5.
11.5 If you have returned the Products to Us under this clause 11 because they are faulty or mis-described, We will either offer you a replacement Product or refund the full price of the defective Product (if paid by you), any applicable delivery charges relating to the specific Product, and any reasonable costs you incur in returning the item to Us.
11.6 We will make any refund to you via bank transfer.
11.7 If the Products were delivered to you:
11.8.1 unless the Products are faulty or not as described (in this case, see clause 11.7), or where you are relying on the Craftsmanship Guarantee in clause 5, you will be responsible for the cost of returning the Products to Us; and
11.8.2 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
12 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
12.1 If We have to cancel an Order for Products or part of it (including customised Products) before the Products are delivered where We have already started work on your Order for customised Products by the time We have to cancel under this clause 12, We will not charge you anything and you will not have to make any payment to Us.
13 EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control (as defined in clause 14.2).
13.2 An “Event Outside Our Control” means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks.
13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
13.3.1 We will contact you as soon as reasonably possible to notify you; and
13.3.2 Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
14 YOUR OBLIGATION TO US
14.1 We shall notify you of Our wholesale pricing tables from time to time which set out:
14.1.1 the minimum recommended price of Our Products (the “RRP”) which is the minimum and recommended price for which you are permitted to sell Our Products without Our express prior permission in writing. The RRP is the price that We sell the Products for when consumers contact Us direct (plus an amount in respect of any duties, taxes or shipping that are applicable)
14.2 You may sell Products for a price in excess of the RRP, but you are not permitted to sell any Products for less than the RRP without Our express prior written permission because, amongst other things, it may damage Our brand.
14.3 You agree, undertake and covenant to Us that where you intend to sell any of Our Products to any third party, you shall:
14.3.1 not apply any discounts or sales to, or in respect of, any of Our Products unless agreed with Us in writing in advance;
14.3.2 confirm to Us in writing the names of any businesses or individuals or other resellers (the “Resellers”) who are intending to or will sell Our Products on to any third party and update Us as and when any new Resellers place any orders or requests for Our Products with you. You require Our express permission to sell Our Products on any third party website or sales channels;
14.3.3 where We notify you of any list of Resellers, businesses or individuals who We do not want you to sell Our Products to (for whatever reason and at Our sole discretion), including at the date of these Terms, Amazon, eBay, Not on the High Street, Etsy and Gumtree, Trouva, immediately cease to make sales or provide any of Our Products to such Resellers, individuals or businesses, including for the avoidance of doubt, the fulfilment of any outstanding orders or the provision of any samples or gifts to them; and
14.4 Where you fail to comply with the provisions of clause 14.1 to clause 14.3 (inclusive), We may and reserve the right at Our sole discretion to give you a warning for your failure to comply with those provisions and/or cease providing you with any of Our Products and Our trading relationship with you.
15 INFORMATION ABOUT US AND HOW TO CONTACT US
15.1 If you have any questions or if you have any complaints, please contact Us by telephoning Our customer service team at 01428 685766 or by e-mailing Us at email@example.com.
15.2 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail at firstname.lastname@example.org or by post to:
Building 4E2 & 4F
We will confirm receipt of any such notice by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail or by pre-paid post to the address you provide to Us in the Order process. When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
16 INTELLECTUAL PROPERTY RIGHTS
16.1 The Site design and all intellectual property rights in the Site, including all text, graphics, information, content, and other material displayed on or that can be downloaded from the Site are either the property of, or used with permission by, Us and are protected by copyright, trademark and other laws and may not be used, reproduced, published, transmitted, distributed, displayed, performed, exhibited, modified, used to create derivative works, sold, re-sold or used in any sale, or exploited for in any way, in whole or in part, except as provided for in these Terms and unless you obtain the prior written consent of the owner of such material. All such rights are reserved.
16.2 Our status (and that of any identified contributors) as the author s of material on the Site must always be acknowledged.
16.3 The copyright in any translation of any materials on the Site shall be are owned by Us, however loose and including a gist or précis, shall remain Our property.
16.4 You may not modify the information or materials located on the Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.
16.5 Certain trademarks, trade names, service marks and logos used or displayed on the Site are Our registered and unregistered trademarks, trade names and service marks. Other trademarks, trade names and service marks used or displayed on the Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on the Site grants or should be construed as granting, by implication, estoppal, or otherwise, any licence or right to use any trademarks, trade names or logos displayed on the Site without Our written consent or the written consent of such third party owner.
16.6 If you print off, copy , translate or download any part of the Site or the materials displayed on it in breach of these Terms, your right to use the Site will immediately cease and you must, at Our option, return or destroy any copies of the materials that you have made.
17 OTHER IMPORTANT TERMS
17.1 We may transfer, assign, charge, subcontract or deal in any other manner with all or any of Our rights and obligations under these Terms to another organisation but this will not affect your rights or Our obligations under these Terms. You may only transfer, assign, charge, subcontract or deal in any other manner with all or any of your rights or your obligations under these Terms to another person if We agree in writing.
17.2 This contract is between you and Us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, invalid or unenforceable that provision or part-provision shall, to the extent required, be deemed or deleted, and the remaining paragraphs will remain in full force and effect.
17.4 If any unlawful, invalid or unenforceable provision of these Terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
17.5 A waiver of any right or remedy under these Terms is only effective if given in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
17.6 Except as set out in these Terms, any variation to these Terms shall only be valid and binding when agreed and confirmed in writing by Us.
17.7 These Terms are governed by English law and any contract for the purchase of Products between Us and any dispute or claim arising out of or in connection with it or its subject matter or formation (including any non-contractual disputes or claims) will be governed by English law.
17.8 You and We both agree to submit to the exclusive jurisdiction of the English courts however, We reserve the right to bring proceedings against customers in the countries of their residence.