FAQS

Our studio will be taking a short summer break. As a small independent business, we occasionally close the studio to recharge, spend time with family and return ready for the busy months ahead. Thank you, as always, for your wonderful support and understanding. The studio will be closed from Friday 3rd July until Sunday 19th July 2026. Orders placed after the final dispatch deadlines below will be processed when we return.

ECONOMY DELIVERY
Orders placed after 8:00pm on Thursday 2nd July will be despatched from Monday 20th July in the order they were received.
Please allow up to 24th July for delivery.

STANDARD DELIVERY
Orders placed after 8:00pm on Thursday 2nd July will be despatched from Monday 20th July in the order they were received.
Please allow 2–3 working days from despatch for delivery.

EXPRESS DELIVERY
Orders must be placed by 1:00pm on Thursday 2nd July for despatch before we close.
Orders placed after this time will be despatched on Monday 20th July using our next working day service.

GUARANTEED DELIVERY
Orders must be placed by 1:00pm on Thursday 2nd July to qualify for delivery before our holiday closure.
Orders placed after this time will be despatched on Monday 20th July using your selected guaranteed delivery service.

Thank you once again for supporting our small family business. We look forward to returning on Monday 20th July and sending out your beautiful handmade orders.

As a small business, every item we create is designed and handmade with care, using beautiful materials thoughtfully sourced from our amazing suppliers in Japan, UK, & Europe. Our passion for design, colour, and craftsmanship is at the heart of everything we do, and it’s something our customers know they can rely on.

This year has been challenging for many small businesses, and while we want to make Colour Friday special for our loyal customers, we also need to continue providing the high-quality products you love.

So, for this Colour Friday, we’re offering two ways to save:

10% off site-wide – use code: CF10

20% off orders over £200 – use code: CF20

Simply enter your chosen code at checkout to enjoy your discount. Your support truly means the world to us. Thank you for choosing to shop small and for helping us continue doing what we love.

Please select Standard or Express Delivery for your order to be prioritised for despatch. Please allow an extra couple of days for delivery if selecting Economy or Free Delivery during this offer period.

*Excluding all Lamp bases.

Discount only applies to orders placed after 9pm Thursday 27th November 2024. Unfortunately we are unable to apply discount retrospectively to previously placed orders. Valid until 11.59pm Monday 1st December 2025. Enter discount code CF10 at the checkout for 10% off site wide & CF20 at the checkout for 20% off orders over £200.
PRE-ORDER purchases –  Please note we cannot guarantee Christmas delivery for ‘pre-order’ products ordered after 26th November – please contact us for further information before making your purchase.

We at Esmie are committed to supplying you the highest quality hand-produced products. We continue to absorb price rises where possible and subsidise all shipping costs. We have not implemented any increases since January 2023, and currently face global economic challenges – we are grateful for your continued support of our small business.

As of 19th January 2023, we have adapted our delivery options to include an Economy service which will offer our customers a more economical solution when you are not in a desperate hurry to receive your order. We are now offering the following for UK Mainland:

Economy Delivery – £3.95 (Tracked 48 via Royal Mail)

Standard Delivery – £5.95 (1-2 working days via DHL/Royal Mail)

Express Delivery – £7.95 (next working day service via DPD/DHL)

Orders over £75 we continue to offer free UK Mainland delivery.

All courier companies have increased their prices dramatically over the past 12 months, due to increases in fuel costs, lack of HGV drivers and the cost of living crisis. We have subsidised these charges to date and continue to do so as much as possible, in order to offer our customers the best possible delivery charges as well as service. We thank you for your understanding and ongoing support.

International Shipping rates have been increased as of April 24 due to increases across all our shipping partners. We are committed to offering you the best prices possible and continue to subsidise all our shipping rates advertised on the website. Thank you for your continued support of our small business.

Yes, we do. International shipping is currently available for: Europe & USA*. If the country you would like your order delivered to is not listed in our delivery page, please contact us at info@esmie.co.uk or complete a customer service form by clicking the bell icon. We will be in touch with a shipping quote and will arrange shipment. Please note Esmie, is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the recipient (the contact details given with the order). Please check with your local customs office about rules and regulations that may apply to you.

DUTIES & TAXES All orders sent outside of the UK will be processed ex VAT. Please note that import duties and local taxes may be applied upon entry into the destination country and must be settled by the recipient in order to receive the goods. You will receive notification from DHL/DPD/Royal Mail or your local postal service via email or text with details of any payment due.

If these charges are not paid within the required timeframe, the shipment may be held, returned or disposed of by the carrier. Please note that return of international shipments may incur significant transport, duty and clearance charges, and in some cases return may not be viable. Where a shipment is not completed, a refund may not be applicable.

Yes, we do. All goods attract VAT @ 20%. The prices listed are inclusive of VAT – there is a breakdown of VAT listed when you complete your order. If you are a business and wish to purchase items to be sent to EU countries please contact us separately and supply your VAT number so we can zero rate your order. All orders sent outside of the UK – the goods will also be zero rated.

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Our site is regularly checked by our payment merchant to ensure it is 100% secure. Card payments are processed by Sagepay – who will only process 3D secure transactions – ensuring that your card details are only being used by you.

Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though delivery costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Please email us at info@esmie.co.uk if you wish to return a products/s, and we will advise you how best to arrange this.

When placing an order for pre-order products please check the current lead time by clicking on the ? next to the pre-order bar. Alternatively please do call us and we would be happy to advise.

 Should you wish to purchase stock items at the same time we would recommend placing a separate order if you would like the products delivered sooner. If you add stock items to your order that contains pre-order products these we will be despatched all together when the pre-order items are ready.

 If you place an order with pre-order and stock items together and then realise you would like the stock items to be despatched ASAP please contact us on info@esmie.co.uk or 01428 685766 and we can arrange to take payment for a separate delivery charge (delivery charges apply for items under the value of £75 for UK mainland. Items over £75 we can send on a free of charge delivery service if requested.)

Where goods are missing or received damaged, we must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. Please visit our full terms & conditions & returns policy. For any other queries relating to your order please email : info@esmie.co.uk or telephone : +44 (0) 1428 685766.

We would love to hear from you if you are interested in selling our products. Please complete our stockist application form here. Alternatively contact us via email or telephone and provide some detail about your business, your location, and what products you would be interested in selling. We will then get in contact with you and let you know if your application has been approved.

We are in the process of working on a wholesale section of our website where stockists will be able to login online and access a trade catalogue where you will be able to place orders. We hope to launch this end of Jan 2022. However in the meantime we will email you a pdf trade catalogue listing the wholesale prices and terms and conditions. Please email us with details of your company, contact information and list of products and volumes you wish to purchase.

We are in the process of working on a wholesale section of our website where stockists will be able to login online and access a trade catalogue where you will be able to place orders. We hope to launch this end of Jan 2023. However in the meantime we will email you a pdf trade catalogue listing the wholesale prices and terms and conditions.

We operate mostly on a ‘made to order’ basis for wholesale customers. In general we supply orders within 2-3 weeks, during very busy periods this can be 4-6 weeks. However if you require goods by a specific date please let us know and we will do our best for you.

We ask for a minimum order value of £150+ vat. We also ask for minimums per design per product – but are willing to discuss your requirements. The carriage paid order value is £400+vat.

We do not currently have any trade shows planned for 2025. If you have any queries please do not hesitate to contact us.

We are excited to hear from international customers that would like to stock our products. We do not have any distributors/agents and would be happy to supply direct. Please email us with your requirements.

If you have a question that we haven’t answered here – please do contact us at info@esmie.co.uk or complete a contact us form.