UK MAINLAND DELIVERY

  • WHAT IS UK STANDARD DELIVERY?

    Standard delivery is £3.95 for all orders under £50.00.

    Orders placed by 1pm (GMT/BST) will be delivered within 3-4 working days via – DPD/UK MAIL/DHL. This excludes weekends and UK bank holidays. Deliveries can be expected between 8am-7pm Monday-Friday.

    Free standard shipping for orders over £50.00.

    Some postcodes may incur additional charges and/or lead times, enter your postcode at the checkout to view options.

  • WHAT IS UK EXPRESS DELIVERY?

    Express delivery is £5.95 for all orders under £50.00.

    Orders placed by 1pm (GMT/BST) will be delivered next working day* via – DPD. This excludes weekends and UK bank holidays. Deliveries can be expected between 8am-7pm Monday-Friday.

    Reduced rate of £2.95 for all orders over £50.00

    *Although this is not a guaranteed service, most orders are received next working day.

    Some postcodes may incur additional charges and/or lead times, enter your postcode at the checkout to view options.

  • IS THERE AN OPTION TO COLLECT FROM SHOWROOM?

    Orders placed by 1pm (GMT/BST) can be collected from our showroom on the next available working day. Please follow our contact us page and make an appointment to ensure we are in the showroom to greet you on arrival. We are located in Rudgwick, West Sussex please see our address below:

    Esmie Ltd

    Building 4e

    Rudgwick Brickworks

    Lynwick Street

    Rudgwick

    West Sussex

    RH12 3UW

    Collection is free.

  • CAN YOU DELIVER ON SATURDAYS?

    Saturday delivery is £15.00.

    Orders placed by 1pm Friday (GMT/BST) will be delivered on Saturday via DPD. Deliveries can be expected between 8am-7pm.

    Some postcodes may incur additional charges and/or lead times, enter your postcode at the checkout to view options.

  • DO YOU OFFER A MORNING DELIVERY?

    Orders placed by 1pm Monday-Friday will be delivered next working day by 12pm via DPD/DHL.

    Next working day pre 12pm delivery is £13.95 for UK Mainland for all orders under £50.00.

    Reduced rate of £9.95 for all orders over £50.00

NON UK MAINLAND DELIVERY

  • WHAT ARE YOUR DELIVERY OPTIONS FOR NON UK MAINLAND?

    We offer a standard and express delivery option for all non UK mainland delivery address:

    Standard delivery is sent via Royal Mail Tracked 48. Please allow 3-4 working days after dispatch to receive your order.

    Express delivery is sent via DPD. Orders placed by 1pm (GMT/BST) will be dispatched next working day. Please allow 2 working days after dispatch to receive your order.

     

    Scottish Islands

    Under £50

    Standard (Royal Mail Tracked 48)  – £7.95

    Over £50-£100

    Standard (Royal Mail Tracked 48) – £5.95

    Express Service (Two Days. DHL)  – £11.95

    Over £100

    Express Service (Two Days. DHL) – £9.95

    Over £150

    Express Service (Two Days. DHL) – Free

    These services apply to the below postcodes:

    HS, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE

     

    Scottish Highlands

    Under £50

    Standard (Royal Mail Tracked 48)  – £7.95

    Over £50 – £100

    Standard (Royal Mail Tracked 48) – £5.95

    Express Service (Two Days. DHL) – £11.95

    Over £100

    Express Service (Two Days. DHL) – £9.95

    Over £150

    Express Service (Two Days. DHL) – Free

    These services apply to the below postcodes:

    AB31-38, AB40-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH4-41, PH49-50

     

    Isle of Man

    Under £50

    Standard (Royal Mail Tracked 48)  – £7.95

    Express Service (Two Days. DHL) – £14.95

    Over £50 – £100

    Standard (Royal Mail Tracked 48) – £5.95

    Express Service (Two Days. DHL) – £11.95

    Over £100

    Express Service (Two Days. DHL) – £9.95

    Over £150

    Express Service (Two Days. DHL) – Free

    These services apply to postcodes: IM

     

    Isle of Wight

    Under £50

    Standard (Royal Mail Tracked 48)  – £7.95

    Express Service (Two Days. DHL) – £14.95

    Over £50 – £100

    Standard (Royal Mail Tracked 48) – £5.95

    Express Service (Two Days. DHL) – £11.95

    Over £100

    Express Service (Two Days. DHL) – £9.95

    Over £150

    Express Service (Two Days. DHL) – Free

    These services apply to postcodes: PO

     

    Scilly Isles

    Under £50

    Standard (Royal Mail Tracked 48)  – £7.95

    Express Service (Two Days. DHL) – £14.95

    Over £50 – £100

    Standard (Royal Mail Tracked 48) – £5.95

    Express Service (Two Days. DHL) – £11.95

    Over £100

    Express Service (Two Days. DHL) – £9.95

    Over £150

    Express Service (Two Days. DHL) – Free

    These services apply to postcodes: TR

     

    Northern Island

    Under £50

    Express Service (Two Days. DHL) – £5.95

    Over £50 – £100

    Express Service (Two Days. DHL) – £2.95

    Over £100

    Express Service (Two Days. DHL) – Free

    These services apply to postcodes: BT

     

INTERNATIONAL DELIVERY

  • DO YOU DELIVER TO THE CHANNEL ISLANDS?

    We offer standard and express delivery options to the Channel Islands:

    Standard delivery is sent via Royal Mail Tracked 48. Orders placed by 1pm (GMT/BST) will be dispatched next working day. Please allow 3-4 working days after dispatch to receive your order.

    Express delivery via Royal Mail Tracked 24. Orders placed by 1pm (GMT/BST) will be dispatched next working day. Please allow 2 working days after dispatch to receive your order.

    Express delivery via DPD. Orders placed by 1pm (GMT/BST) will be dispatched same working day. Please allow 2 working days after dispatch to receive your order.

    All orders sent outside of the UK will be processed ex VAT.

    Channel Islands

    Under £50

    Standard (Royal Mail Tracked 48)  – £6.95

    Express Service (Royal Mail 24) – £9.95

     

    Over £50-£100.00

    Standard (Royal Mail Tracked 48) – £4.95

    Express Service (Royal Mail 24) – £6.95

    Express Service (Next Day DPD) – £12.95

     

    Over £100

    Express Service (Two Days. DHL) – £14.95

     

    Over £150

    Express Service (Two Days. DPD) – Free

  • DO YOU DELIVER TO EUROPE?

    We offer standard and express delivery options to Europe:

    *If the country you would like delivery to is not listed below, please contact us using the contact form or email info@esmie.co.uk with what you may like to order and where you would like the order sent to. We can then obtain an accurate delivery quote for you, and arrange shipment!

    Standard delivery is available for orders up to £50.00. Sent via Royal Mail Tracked, orders placed by 1pm (GMT/BST) will be dispatched next working day. Please allow 5-7 working days after dispatch to receive your order. This is a tracked service, however when the parcel reaches local postal services we are unable to contact for further tracking. We will provide a tracking number from Royal Mail which can be used by the recipient to contact their local postal services for further tracking information.

    Express delivery via DPD. Orders placed by 1pm (GMT/BST) will be dispatched next working day.

    Please allow 3-4 working days for:

    Ireland, France, Germany & The Netherlands

    Please allow 4-5 working days for:

    Spain & Italy

    If you need the goods sooner, please do contact us using the contact form or call us and we can arrange an express delivery with DHL at an additional charge.

    *Please note due to impacts of COVID & BREXIT, delays are very likely to occur and will disrupt delivery times.

    All orders sent outside of the UK will be processed ex VAT, please note due to Brexit, duty / local taxes may be applied upon entry to the country and would need to be settled by the recipient in order to receive the goods. Please refer to your local authorities website for further guidance and information. For any payments due, you will receive notification from DPD/DHL/Royal Mail or your local postal service via text or email with a link to payment. Alternatively, orders sent via Royal Mail may require the recipient to collect the parcel from their local pick up shop and pay any duties / local taxes that are due on the order.

    Some postcodes may incur additional charges for remote locations, we will be in touch once processing your order if further payment is required.

     

    Orders under £50

    Standard Delivery (Royal Mail tracked – 5-7 working days) – £12.95

    DPD delivery (DPD France / Germany / Netherlands / Ireland) – £19

    DPD delivery (DPD Italy / Spain) – £24

     

    Orders over £50

    DPD delivery (DPD France / Germany / Netherlands / Ireland) – £12.95

    DPD delivery (DPD Italy / Spain) – £17.95

     

    Orders over £200

    DPD delivery (DPD France / Germany / Netherlands / Ireland / Italy / Spain) – Free

     

  • DO YOU DELIVER TO THE USA?

    All orders sent to the USA will be sent via DHL.

    Orders placed by 1pm (GMT/BST) will be dispatched next working day. Please allow 2-5 working days after dispatch to receive your order. Delivery times may vary based on location.

    *Please note due to impacts of COVID, delays may occur and will disrupt delivery times.

    All orders sent outside of the UK will be processed ex VAT, duty / local taxes will be applied upon entry to the country and would need to be settled by the recipient in order to receive the goods. Please refer to your local authorities website for further guidance and information. For any payments due, DHL will be in touch via text or email with a link to payment.

    Some postcodes may incur additional charges for remote locations, we will be in touch once processing your order if further payment is required.

    Orders under £50

    (DHL 2-5 WORKING DAYS) – £20

     

    Orders £50-200

    (DHL 2-5 WORKING DAYS) – £40

     

    Orders over £200

    (DHL 2-5 WORKING DAYS) – Free

     

For all countries outside of the European countries listed above and USA – please contact us using the contact form or email info@esmie.co.uk with what you may like to order and where you would like the order sent to. We can then obtain an accurate delivery quote for you, and arrange shipment!

 

NOT GOING TO BE IN?

If you have any delivery instructions please insert these at the checkout under the ‘delivery instruction’ section. We will add these notes to your shipment. However if these instructions include ‘leave in a safe place’ or similar please select this option through the notification provided by DPD Local/DHL/ or UK MAIL on the morning of the delivery (Please note Royal Mail do not offer this service) – without doing so the courier will not leave the parcel. You will be asked to tick a box to confirm that you have selected this option at your own risk. We will always do our utmost to track or locate a parcel for you – please contact us via email at info@esmie.co.uk or call us during office hours (Mon-Fri 9am-5pm) on: 01428 685766.

 

RETURNS

  • HOW DO I MAKE A RETURN?

    If you would like to make a return, please contact us through the contact form with your name, order number and reason for return. We can then give further details regarding your return if required and know to expect your parcel. If items are sent without prior contact we may be unable to process the return and issue a refund.

    We would recommend returning your order to us using a tracked service, such as Royal Mail tracked. As well as sending your order back to us within its original full packaging, as we are unable to issue refunds on orders that are damaged or lost during transit.

  • HOW LONG DO I HAVE TO MAKE A RETURN?

    Returns are accepted as long as they reach us within 14 days of receipt of the goods. All products must be in their original packaging and full saleable condition.

Please refer to our terms and conditions here, for full details on our returns policy.

Our return address is:

Esmie Ltd

Building 4e

Rudgwick Brickworks

Lynwick Street

Rudgwick

West Sussex

RH12 3UW

 

 

 

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